Order tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track your order on our website or through the shipping carrier's website.

If you need to make any changes or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes.

We want you to be completely satisfied with your purchase from Nelam Home. If for any reason you are not happy with your order, you may return it within 30 days for a full refund or exchange. Please refer to our Returns & Exchanges page for more information.

All products listed on our website are in stock and available for purchase. If a product is out of stock, it will be marked as "Sold Out" on the product page.

Yes, we understand that it can be difficult to determine the exact color and texture of a product through a computer screen. That's why we offer free fabric swatches for most of our products. Simply contact our customer service team with the product name and your shipping address, and we will send you a fabric swatch.

Some of our products can be customized, such as choosing a different fabric or finish. Please contact our customer service team for more information on customization options and pricing..

You can contact our customer service team through email, phone, or live chat. Our customer service hours are Monday-Friday, 9am-5pm EST. We strive to respond to all inquiries within 48 hours.

Newsletter signup

You can sign up for our newsletter to stay updated on new products, promotions, and exclusive discounts. You can also follow us on social media for the latest updates and inspiration.

We love hearing from our customers! You can leave a review for a product on its respective product page. Your feedback helps us improve our products and services for future customers.